Travel agencies/Tour Operators

Are non refundable services also insured against cancellation with Complete Cover?

In the event of a non-arrival, we reimburse both 100% of the cancellation costs of the non refundable services as well as the respectively valid cancellation rates of the other services.

Is it possible to conclude a travel insurance policy with cancellation protection after booking the trip?

Yes, in the event of the conclusion of insurance policies after booking the trip, the cancellation insurance protection first begins on the 10th day following the conclusion of the insurance policy (with the exception of death, accidents or natural disasters. Ideally, the booking of a trip and the conclusion of an insurance policy should take place on the same day.

How is the trip price defined?

We understand the trip price to be the total amount of the booked travel/flight/arrangement (including all possible booking fees).

What has to be done to submit a claim?

You can find information about this under claims submission.
In the event of emergencies, please call: +43 1 50 444 00, available 24 hours a day

For information and further details, please contact the service centre:
tel. +43 1 317 25 00-73930, fax +43 1 319 93 67
Europäische Reiseversicherung AG, Service Center
A-1220 Vienna, Kratochwjlestraße 4

Who is Europäische Reiseversicherung AG?

Europäische Reiseversicherung AG is Austria’s largest travel insurance company. The company’s range of products extends from insurance for Austrian holiday trips and trips abroad to annual travel insurance and insurance packages for companies and business trips.

Europäische Reiseversicherung AG is a company of the Generali Group – an independent, Italian corporate group with a strong international presence. It was founded in 1831, ranks among the leading insurance groups in the world and is represented in over 60 countries. With over 74,000 employees worldwide, Generali occupies a leading position in Western European markets and is also gaining in importance in Central and Eastern Europe and Asia.


All journeys and holidays on record - even offline without data roaming when abroad!

Direct call to operations centre with automatically generated emergency text message with GPS data.

Creditcard and mobile phone lock instructions, travel warning, checklists and more.

Business travellers - travel expenses via app, documents always available