Here you will find the legally standardized Insurance Product Information Document (IPID) as stand alone document as well as the Complete information document (including the IPID, coverage description with terms and conditions and information regarding data usage, right of withdrawal and complaints procedure).
If you take out Event Ticket Cancellation Cover via our Internet site, your insurance policy will be displayed immediately by way of confirmation. You will also receive your policy by email within the following few minutes. In your insurance policy you will find full information on the insurance you have taken out, and the link to the information sheet, so that you can call up full information on the product at any time.
The list of all insured reasons for cancellation can be found in the information sheet. The most important reasons are:
If an insured event occurs (e.g. a person falling sick), the following insured co-travellers can also cancel:
The Event Ticket Cancellation Cover must be taken out before the start of the booked event. If you take out cover via the Internet site, your insurance policy will be immediately displayed and sent to you by email by way of confirmation.
Please note however that if insurance is taken out after the day on which you make your event ticket booking, a “waiting period” applies, i.e. the insurance cover applies only from the 10th day after the insurance has been taken out (except in the case of accident, death or act of God).
For example: if you book your concert ticket in January and take out the Event Ticket Cancellation Cover on 1 March, the cover in respect of cancellation does not start until 11 March.
please fill in your policy data, it will be transferred together with your GPS-located address in case of emergency
The shortest connection to our emergency center, works even offline without internet access
Reisedoc, 24/7 connection to Austrian medical advice abroad
Simple and quick claims notification