Cancellation insurance for tickets

Event Ticket Cancellation

What reasons for cancellation are covered, and who is authorised to cancel?

The list of all insured reasons for cancellation can be found in the information sheet. The most important reasons are:

  • suddenly occurring serious illness, serious health consequences resulting from an accident or death of the insured person or family members;
  • serious damage to your property at the place of residence as a result of act of God or criminal act of a third party;
  • traffic accident involving the private vehicle on the direct way to the booked event.

Who is authorised to cancel?

If an insured event occurs (e.g. a person falling sick), the following insured co-travellers can also cancel:

  • family members of the insured person affected;
  • a maximum of three additional persons per insured event.

When do I have to take out insurance?

The Event Ticket Cancellation Cover must be taken out before the start of the booked event. If you take out cover via the Internet site, your insurance policy will be immediately displayed and sent to you by email by way of confirmation.

Please note however that if insurance is taken out after the day on which you make your event ticket booking, a “waiting period” applies, i.e. the insurance cover applies only from the 10th day after the insurance has been taken out (except in the case of accident, death or act of God).

For example: if you book your concert ticket in January and take out the Event Ticket Cancellation Cover on 1 March, the cover in respect of cancellation does not start until 11 March.

What confirmation do I receive if I take out insurance online?

If you take out Event Ticket Cancellation Cover via our Internet site, your insurance policy will be displayed immediately by way of confirmation. You will also receive your policy by email within the following few minutes.

In your insurance policy you will find full information on the insurance you have taken out, and the link to the information sheet, so that you can call up full information on the product at any time.

Calculate premium & purchase online

What to do in case of emergency

Don't worry, we've made it as simple as possible. Make your claim online or download the relevant form - fast and without bureaucracy.

24/7 EMERGENCY CALL: +43 1 50 444 00

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