Travel insurance for journeys abroad

Cancellation-Cover Standard

What reasons for cancellation are covered, and who is authorised to cancel?

The list of all insured reasons for cancellation can be found in the information sheet. The most important reasons are:

  • unexpectedly occurring serious illness, serious health consequences resulting from an accident or death of the insured person or family members;
  • serious damage to your property at the place of residence as a result of act of God or criminal act of a third party;
  • loss of job without fault, as a result of notice of termination issued by the employer.

Who is authorised to cancel?

If an insured event occurs (e.g. a person falling sick), the following insured co-travellers can also cancel:

  • family members of the insured person affected;
  • a maximum of six further persons per insured event.

When do I have to take out insurance?

Provided you have not started your trip, you can take out a Cancellation-Cover Standard policy. If you take out cover via the Internet site, your insurance policy will be immediately displayed and sent to you by email by way of confirmation.

Please note however that if insurance is taken out after the day on which you make your travel booking, a “waiting period” applies in respect of cancellation benefits, i.e. the cancellation cover applies only from the 10th day after the insurance has been taken out (except in the case of accident, death or act of God). For example: if you book your summer holiday in January and take out travel insurance on 1 March, the cover in respect of cancellation does not start until 11 March.

What confirmation do I receive if I take out insurance online?

If you take out Cancellation-Cover Standard via our Internet site, your insurance policy will be displayed immediately by way of confirmation. You will also receive your policy by email within the following few minutes.

In your insurance policy you will find full information on the insurance you have taken out, and the link to the information sheet, so that you can call up full information on the product at any time.

Does the insurance also apply in respect of business trips?

Cancellation-Cover Standard can also be taken out for business trips.

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What to do in case of emergency

Don't worry, we've made it as simple as possible. Make your claim online or download the relevant form - fast and without bureaucracy.

24/7 EMERGENCY CALL: +43 1 50 444 00

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All journeys and holidays on record - even offline without data roaming when abroad!

Direct call to operations centre with automatically generated emergency text message with GPS data.

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