The protection of your privacy is very important to us. Below is a detailed description of how we handle your details.
Collection and processing of your data
You can use our website without having to provide personal details. If you intend to buy or use specific functions of our website, personal details will be collected.
So that you can take out or apply for insurance on our website, we require the following details regarding the insured party: first name, surname, e-mail address, residential address (postcode, town, address), as well as the first name, surname and date of birth of all insured persons. We require your e-mail address in order to establish contact quickly with you in case of queries and information requests in relation to your order and to send the insurance policy/order confirmation for online contracts. We require your date of birth in order to check the conditional requirements for concluding the selected tariff, as well as for statistical purposes.
Furthermore, in the case of a credit card payment, we require the name of the credit card holder, credit card number, credit card expiry date and the check digits on the back of your credit card.
In the case of a direct debit, we require the name and country of the bank, name of the account holder, account number and bank sort code.
Your details will always be transmitted via the Internet in an SSL-encrypted (at least 128 bit) form.
Payment is processed by our payment partner, Wirecard Central Eastern Europe GmbH (www.wirecard.at), while direct debits are forwarded to our payment partner, hobex AG (www.hobex.at), for payment. Our payment partner encrypts your credit card details with SSL (at least 128 bit) before transmitting the data.
Use and forwarding of your details
We use the details you provide us exclusively for the purposes of contract fulfilment and strictly in accordance with statutory regulations. For this purpose, if necessary, your details will be forwarded to other companies, e.g. assistance companies, postal service. These companies are only permitted to use your data for order processing and not for other purposes and are contractually obligated toward us to comply with statutory data protection regulations.
However, in the case of a legal requirement, an official order or official investigation proceedings, we shall be legally required to provide the relevant data to the appropriate authority.
Storage of contract text
We store the contract text and send you the policy or application confirmation by e-mail. For security reasons, your order details are no longer accessible via the Internet.
The cookies that we use are deleted from your hard drive again after closing the browser (session cookies).
You can set your browser so that you are notified about cookies, decide on acceptance on a case-by-case basis, or generally prevent the acceptance of cookies. If cookies are not accepted, the functionality of our website may be limited. Under the Help function in your browser, you can find a description of how you can set popular browsers to accept or reject cookies.
This website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files which are stored on your computer and allow an analysis of your use of the website to be conducted. The information generated by these cookies is transferred anonymously to a Google server and stored there. Google uses this information to evaluate your use of the website, to generate reports regarding the website activity for the website operator and to provide services associated with the website usage and the internet usage. Google may transfer this information to third parties insofar this is legally mandated or insofar as third parties are processing this data on behalf of Google. Google will absolutely not combine your IP address with other Google data. You can prevent the installation of cookies by changing the corresponding setting in your browser software using https://tools.google.com/dlpage/gaoptout?hl=en; we do hereby inform you that in this case you may not be able to use all functions of this website to their full extent. Access data is stored each time a page of the website is requested. The data stored about you will only be evaluated for statistical purposes. Forwarding this to third parties, even in excerpts, is expressly prohibited by us.
Newsletter, registration and spam
For registration we require some personal details in order to disseminate our newsletter. To provide our service properly only data which is necessary is required mandatory. (e.g. Name and Email-address for Email newsletter), other input data is optionally. If you do not give any further information it will have no negative outcome to our service.
For dissemination and analysis of Emailings (e.g. Newsletter or customer information), we use software “dialog-mail”. We analyse open- and click-rates, in order to adjust and improve offers and services to the needs of our customers. IP-addresses will not be analysed.
At any time you will be able to unsubscribe from our mail-service (e.g. newsletter), simply by clicking on button “unsubscribe” within each email or send us an email to firstname.lastname@example.org. If you would like to change your details please use the according link which is provided within each email or contact us via email.
Your contract details are transmitted over the Internet using SSL encryption. We secure our website and other systems against loss, destruction, access, modification or dissemination of your data by unauthorised persons using technical and organisational measures.
Right to information
You have the right to free information about your stored data, as well as a right to correct, block or delete this data, if necessary, provided that this is legally possible.
Data protection information
If you should have questions about the collection, processing or use of your personal details, please write to:
Europäische Reiseversicherung AG
Kratochwjlestraße 4, A-1220 Vienna
Fax: +43 1 319 93 67
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