Data Privacy

Europäische Reiseversicherung AG is aware of the sensitivity of data usage. The transmitted data are handled with the utmost care. It is of great important to us to protect and respect your privacy when we process your data and when you visit and use our website at
You can contact our Data Protection Officer by email at or by post at the following address: Europäische Reiseversicherung AG, Kratochwjlestrasse 4, 1220 Vienna, with the additional address component "Data Protection Officer".

Detailed information on data processing in the context of insurance contracts can be found in our information sheet concerning data processing, which has been updated in accordance with the General Data Protection Regulation.

We always strive to improve our website in order to provide you with maximum convenience during your visit. Therefore, we collect certain information from visitors to our website:


Cookies are files that record certain information about your internet-enabled device. In order to facilitate your access to our website as well as to enable the evaluation of visits to our website, we store cookies on your internet-enabled device. We use our cookies to record the IP address of your internet-enabled device as well as other details of your visits to our website, such as which pages are accessed, what is clicked on, the length of a visit to the website, the browser used, technical information about the internet-enabled device (desktop or mobile device, screen size, operating system) and the source of the visit to our website (whether you reached our website due to our marketing activity, or which website referred you to our website). We use this information to compile aggregated reports on the use of our website as well as to optimise our website. The provision of the information is necessary for this purpose. We store the information for a maximum of six months after placing the cookie. The information is not disclosed to other recipients. You have the option of setting your browser so that it either does not allow the storage of our cookies or so that you will be notified of the receipt of our cookies. With common browsers, you can select this setting under "Settings" in the "Security" or "Privacy" folders. This will allow you to decide whether you accept or decline our cookies. If you decline our cookies, your visit to our website may be associated with limited functionality, such as during searches or inquiries. After finishing your visit to our website, you can delete the cookies from your system at any time.

Web analysis tools

We use Google Analytics, a web analytics service provided by Google LLC ("Google"). Google Analytics uses cookies that are stored on your internet-enabled device and allow an analysis of your use of our website. The information generated by the cookies about your use of our website (including your IP address) is transmitted to and stored by Google servers in the USA. Google will use this information to evaluate your use of our website, to prepare reports concerning this website activity for us as a website operator, and to provide us with other services related to the use of websites. Google will also transmit this information to third parties if required by law or if third parties process this data on behalf of Google. Google will never associate your IP address with other Google data. For more information about Google's data usage, please visit:

Social media plug-ins in the context of social media

Plug-ins from the networks Facebook, Twitter, Google+ and Instagram are used on our website.
If you visit a page of our website that contains such plug-ins, these are initially disabled. Only when you click on the provided button are the plug-ins activated. With this activation, you establish the connection to the respective network and declare your consent to the transmission of data to this network.
If you are logged in to the respective network, the respective network can assign the visit to your account there. If you click on the respective button, the corresponding information is transmitted by your browser directly to the respective network and stored there.
The purpose and scope of the data collection, the further processing and use of the data by the respective network as well as your respective rights and settings options for protecting your privacy can be found in the privacy policy of the respective network.
If you do not want the respective network to collect data about you via our website, you have to log out of the respective network before visiting our website.

Facebook Pixel

On our website, we use the Facebook Pixel of Facebook, a social media network of Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor, Dublin 2 Ireland.
The code implemented on our website can evaluate the behaviour of visitors who have come to our website from a Facebook advert. This can be used to improve Facebook adverts, and these data are collected and stored by Facebook. The collected data are not visible to us; they can only be used in the context of the placement of adverts. The use of the Facebook Pixel code also means that cookies are placed.
Through the use of Facebook Pixel, Facebook is notified of the visit to our website so that visitors get to see appropriate adverts on Facebook. If you have a Facebook account and are logged in to it, the visit to our website will be associated with your Facebook user account.
For information about how Facebook Pixel is used for advertising campaigns, please visit
You can change your advert settings on Facebook at if you are signed into Facebook. You can manage your preferences for usage-based online advertising at There, you can deactivate or activate many providers at once or make the settings for individual providers.
More information about the data policy of Facebook can be found at


Based on your consent, newsletters are sent to the contact details that you provided when subscribing to the newsletter. You may revoke your consent to receive newsletters at any time, for example via the unsubscribe link directly in the newsletter. The revocation does not affect the legality of the data processing that has been performed on the basis of the consent prior to the revocation.
In order to provide you with information, we process the contact data that you provide on the basis of your consent pursuant to Art. 6 Para. 1 lit a of the General Data Protection Regulation. The provision of the data you provide is required for this purpose.
We store the data you provide until your revocation.
The data you provide will not be disclosed to other recipients.

Contact forms

Our website includes contact forms for inquiries and consultation requests, complaints and claims.
In these forms, you can enter various personal data, such as your name, address and contact details, as well as information about your interests or concerns.
These data are used by us pursuant to Art. 6 Para. 1 lit b of the General Data Protection Regulation in order to answer or handle your request or concern as quickly as possible. The provision of the data you provide is required for this purpose.
We store the data you provide for a maximum of three years after your request has been fully handled unless the data needs to be processed in the context of an insurance contract. In this case, the data processing information contained in the information sheet available above regarding data processing for insurance contracts applies.
The data you provide will not be disclosed to other recipients.


On our website, there may be forms for participation in competitions.
These forms provide the option to enter various types of personal information, such as your name, address and contact details.
This data is used by us pursuant to Art. 6 Para. 1 lit b of the General Data Protection Regulation in order to run the competition as well as to inform you about any winnings. The provision of the data you provide is required for this purpose.
We will store the data you provide until after the completion of the competition at the latest, unless statutory retention requirements apply.
The data you provide will not be disclosed to other recipients.

Your rights

By means of the contact information provided above, you can request information on the personal data that we store regarding you. In addition, under certain circumstances, you may request the rectification or deletion of your data. Furthermore, you may have the right to restrict the processing of your data as well as the right to the disclosure of the data you provide in a structured, common and machine-readable format.

If we have received your data and process this data on the basis of consent provided by you, you can revoke this consent at any time, with the result that, upon receipt of your revocation of consent, we will no longer process your data for the purposes stated in the consent. The revocation does not affect the legality of the data processing that has taken place up until the revocation.

You also have the option of filing a complaint with the Austrian Data Protection Authority, Wickenburggasse 8-10, 1080 Vienna, telephone: +43 1 52 152-0, email:

We do not use any automated decision-making processes on our website, including profiling, in accordance with Art. 22 of the General Data Protection Regulation.


All journeys and holidays on record - even offline without data roaming when abroad!

Direct call to operations centre with automatically generated emergency text message with GPS data.

Creditcard and mobile phone lock instructions, travel warning, checklists and more.

Business travellers - travel expenses via app, documents always available