PRIVACY SETTINGS

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What to do in the event of damage?

What has to be done if claim occurs?

The possibility to file your claim online helps you to exercise your rights quickly and without red tape. We will contact you as soon as we have received your full and complete documentation. You will find detailed information accordingly within each area below.

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Important information to Cancellations: Due to worldwide pandemic actions most of your travel partners are unable to operate booked trips within the next time as planned. For this reason no cancellation fee should be charged. Otherwise we kindly ask you to contact your tour operator, travel agency or booking plattform to clarify the refund for paid journeys starting within the next time as there is no coverage for those fees in the insurance contract.

*)Most companies offer cancellations free of charge for all arrivals till end of April and reebookings free of charge for arrivals till end of May. Tour operators cancel trips gradually in regard to the further developments - however, these dates are not standardized.

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Professional claims processing

Our customers are regularly polled for their evaluation of claims processing at Europäische. We feel honored to have received lately an average mark of 1.16 our of 5.

Furtherdown some replys of customers in German language:

Danke schön!

Ich bedanke mich ganz herzlich bei Frau Renate Rechberger bei der schnellen und kompetenten Abwicklung in dem Schadensfall meines Reisekoffers. Mit freundlichen Grüßen! Stefan H.

Vielen herzlichen Dank

für die wirklich problemlose Abwicklung des Versicherungsfalles. Ohne ihre Unterstützung wäre die Sache für uns wirklich problematisch ausgegangen. Ich habe Sie bereits mehrmals weiterempfohlen und die neue Reise bereits wieder bei Ihnen eingedeckt. Vielen herzlichen Dank - speziell den Kollegen bei Blaguss Reisen und Ihrer Mitarbeiterin Fr. Sabina Salihovic. Sie haben uns beide sehr, sehr geholfen. Liebe Grüße, Fam. H. aus Weiden am See

Vielen Dank!

Ich reise sehr viel - gelegentlich treten dabei leider auch Probleme auf. Bisher hat mir die Europäische Reiseversicherung immer sehr transparent und sehr rasch helfen können. Ein Dank an Ihre kompetenten und freundlichen Mitarbeiterinnen.

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MEINE URLAUBERIA-App

All journeys and holidays on record - even offline without data roaming when abroad!

Direct call to operations centre with automatically generated emergency text message with GPS data.

Creditcard and mobile phone lock instructions, travel warning, checklists and more.

Business travellers - travel expenses via app, documents always available