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COVID-19 information on cancellation insurance

Grafik, männliche Person in Gespräch mit Ärztin

Information on COVID-19 in regards to Cancellation insurance

 

Information for our partners and customers
on the novel Coronavirus, COVID-19, and on cancellation insurance
Status: 15.3.2020, 8.00 hours

 

 

Pandemic

Austria has drastically increased its travel warnings. ÖVP Foreign Minister Alexander Schallenberg announced on Thursday evening that "All countries worldwide are set to 'high security risk' (security level 4 of 6). This is an extraordinary but necessary step that we have taken tonight." You are strongly advised by the Ministry of Foreign Affairs to refrain from traveling and to start your journey home immediately if you are currently travelling abroad.

According to the Minister, the unpredictability of the spread of the virus requires “special vigilance on the part of Austrians. We therefore strongly advise against all trips that are not absolutely necessary and recommend that all Austrians currently travelling abroad return to Austria while the necessary means of transport are still available”.

 

Medical services abroad in connection with COVID-19

 

For customers who are already abroad,

travel insurance will generally cover medical costs, doctors’ fees and the costs of a hospital stay in the event of illness due to infection with COVID-19 - depending on the policy. Return transport services will only be possible to a limited extent or may not be available at all, due to the current travel restrictions.

Customers being unexpectedly overtaken by a travel warning level 5 or 6 should travel back as fast as possible, even cover applies for a maximum of two more weeks.

 

For customers who are planning a trip abroad!

Anyone who is now going on a trip abroad will have no insurance coverage worldwide. Return transport services will only be possible to a limited extent or may not be available at all, due to the current travel restrictions. Medical treatments are limited due to the pandemic situation. That’s the reason why medical services abroad can’t be guaranteed anymore.

“Due to the unpredictability of the spread of the coronavirus (COVID-19), the global situation is currently quite tense. Due to the increasing restrictions in air and general traffic, the Ministry of Foreign Affairs recommends refraining from all unnecessary trips. Austrian travellers abroad are strongly advised to take advantage of any necessary means of transport as long as these are still available”.  www.bmeia.gv.at

The situation is actually unclear and confusing with more and more travel restrictions every day. For this reason you should definitely refrain from a trip abroad.

For booked package tours within the next days we recommend contacting your tour operator or travel agency to get information about special rules for cancellations. For destinations with current travel warnings cancellations free of charge or rebookings are usually offered – usually for trips starting 3rd of April. Some tour operator offer this service even beyond Easter.

For direct airline or hotel bookings or bookings via a platform / via an agent, please contact the contract partner directly to clarify special rules and conditions for cancellations.

 

Cancellation insurance in connection with COVID-19

Will customers be covered under cancellation insurance if they fall ill due to a Coronavirus infection and are therefore unable to travel?

No. There is no cancellation coverage in connection with Coronavirus.

 

Does the cancellation insurance cover travel warnings (level 5-6) or high-risk alerts (level 4) for a destination?

No. Even travel warning is not a covered reason for cancellation. Tip: In such a case, contact your tour operator (for package tours) or the respective service provider (for an individually planned trip).

 

Would there be insurance coverage if a country imposes a (short-term) entry ban or an entry ban with regard to specific countries?

No, there will be no coverage as an entry ban is an official decree (Art. 6, point 1.10).

Tip: In such a case, contact your tour operator (for package tours) or the respective service provider (for an individually planned trip).

 

Worldwide high-risk warning

Customers who are already abroad,

should follow the hints of the Ministry of foreign affairs and break off their stay immediately to find available facilities for travelling home. Package tour customers receive advise from their tour operator.

Customers with booked trips in the next few days:

For booked package tours within the next days we recommend contacting your tour operator or travel agency to get information about special rules for cancellations. For destinations with current travel warnings cancellations free of charge or rebookings are usually offered. For direct airline or hotel bookings or bookings via a platform / via an agent, please contact the contract partner directly to clarify special rules and conditions for cancellations.

The situation is actually unclear and confusing with more and more travel restrictions every day. For this reason you should definitely refrain from a trip abroad.

 

Where can I find information regarding travel warnings or regions placed on lockdown?

You will find a list of travel warnings, which is updated continuously, on the website of the Federal Ministry for European and International Affairs (Bundesministerium für europäische und internationale Angelegenheiten):

www.bmeia.gv.at/reise-aufenthalt/reisewarnungen/

 

Other up-to-date information on Coronavirus and advice for your health

 

How is the corona virus being transmitted worldwide, what are the official numbers of infected and cured persons?

For an overview of the development of the global spread of Sars-CoV-2, please see:

gisanddata.maps.arcgis.com/apps/opsdashboard/index.html

 

How is it transmitted and how can we recognise it?

The virus is transmitted through coughing, sneezing, saliva or touching of contaminated surfaces. The risk of infection appears to be significantly lower than in the case of seasonal flu. Common signs of infection with the novel corona virus include fever, coughing, shortness of breath and difficulty breathing. Mild forms produce the same symptoms as a cold; in more severe cases the infection may cause pneumonia. In some cases, the infection will not produce any symptoms at all.

 

Information provided by the Austrian Ministry of Social Affairs (Sozialministerium)

The Ministry of Social Affairs is currently providing information on the coronavirus and the situation in Austria (including specialist information for medical staff and further links to WHO, among others), on its website:

www.sozialministerium.at/Themen/Gesundheit/Uebertragbare-Krankheiten/Infektionsdiseases-A-Z/Neuartiges-Coronavirus.html

 

Information provided by the Austrian Chamber of Commerce for hotels and travel agencies

The Austrian Chamber of Commerce is using the following link to inform the tourism industry about current developments:

www.wko.at/service/aussenwirtschaft/coronavirus-wirtschaftskammer-als-anlaufstelle.html

 

Infopoint of the Austrian Broadcasting Corporation (ORF)

The most imporant questions and answers concerning Coronavirus, compiled by the ORF
orf.at/corona/

 

The AGES Hotline

of the Austrian Agency for Health and Nutritional Safety (Österreichische Agentur für Gesundheit und Ernährungssicherheit GmbH, Wien), can be reached under the number 0800 555 621, or via www.ages.at/startseite/

 

Information provided by ÖHV,

the Association of Austrian Hoteliers (Österreichische Hoteliervereinigung), on how hoteliers should deal with cancellations in connection with Coronavirus:

www.oehv.at/themen-recht/rechtsinformation/coronavirus-2/

 

Common myths surrounding Coronavirus

The WHO has compiled a list of the myths associated with Coronavirus (only available in English):

www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public/myth-busters

 

What to do if you suspect that you may have been infected?

Before going to see you doctor, please call the health telephone (Gesundheitstelefon): 1450, or the Coronavirus info line: 0800/555621.

 

Quelle: www.europaeische.at