If you are not sure at present whether you will be well again by the date on which the trip starts do not hesitate and use the CancellationCheck.

To operate the medical consulting service we require and process your personal data in order to fulfill the insurance contract (Art. 6 Abs. 1 b) DSGVO) and if necessary your data concerning your health (§11a-d Insurance Contract Act - VersVG). For detailed information regarding the way in which we process your data please check europaeische.at/datenschutz .


CancellationCheck – a simple procedure

Leave the booked journey and send an email immediately to stornocheck@europaeische.at  providing the following details:

  • Name, day of birth, adress
  • telephone number
  • proof of insurance
  • date of travel and currently arising cancellation costs (if necessary please clarify with your travel booking partner (e.g. travel agency, tour operator and so on)
  • medical certificate (if available)

A doctor specialist in travel medicine will call you and consider the situation. Within 2 working days you will receive the doctor’s recommendation as to whether you should cancel or wait.
You can discuss your concerns with an experienced Europäische doctor who is a specialist in travel medicine, and who will advise you over the phone free of charge, providing a recommendation as to whether it would be advisable not to travel and if it would make sense to cancel at this point. However, if there is any prospect of your getting better you can await the start of the trip, reassured that once the consultation has taken place the risk of possibly higher cancellation costs will be borne by Europäische.

The cancellation risk is only covered if the requirements for cover as set out in the applicable conditions of insurance are fulfilled and no grounds for exclusion (which are not part of the CancellationCheck procedure) apply.

By using CancellationCheck you agree in processing your personal data and in particular your data concerning your health for coverage clarification. You noticed the information sheet of data processing (europaeische.at/datenschutz).


Do you have questions regarding StornoCheck please contact us Mo-Fr 08:00 - 17:00 Uhr, Tel. +43 1 317 25 00-73930



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