Hotel Cancellation Plus

for hotel stays

Important Information and Insurance Conditions

Insurance companies are obliged to create and list the most important product information for legal reasons. The following link takes you to the product information area, where we summarize everything about this travel insurance: the Insurance Product Information document, Coverage description with insured benefits and premiums, Terms and Conditions as well as the information on the right of withdrawal, complaint options and data processing.

Product information

Overview of benefits

  • Trip cancellation
  • Trip curtailment
  • Delayed arrival
  • Involuntary extension of holiday
  • Search and rescue including helicopter rescue

What Europäische Reiseversicherung covers

For their winter holiday, Edith und Peter K. prefer visiting domestic ski regions with their children Marlene and Kevin. They do not take the risks of winter sports lightly and purchase Hotel Cancellation Plus from Europäische Reiseversicherung. They barely finish the drive to their destination when 15-year-old Kevin injures himself seriously during the first run. Kevin is transported by helicopter to the nearest hospital. The costs for the rescue of 6,358 Euros are fully covered by Europäische Reiseversicherung.

Frequently asked questions

Due to the current political and military situation, the sanctions, airspace closures and deactivated payment facilities we currently do not offer insurance for travel to Israel, to Ukraine, Russia or Belarus.
For any trip abroad please inform yourself also about the current country-specific security advices of the Ministry of Foreign Affairs:
Status 09.10.2023

Hotel Cancellation Plus can also be taken out for business trips.

Hotel Cancellation Plus insures the trip booked at the time of conclusion of the insurance - e.g. hotel or rental arrangement. Additionally booked benefits and travel expenses can be insured.

If you take out Hotel Cancellation Plus via our Internet site, your insurance policy will be displayed immediately by way of confirmation. You will also receive your policy by email within the following few minutes. In your insurance policy you will find full information on the insurance you have taken out, and the link to the information sheet, so that you can call up full information on the product at any time.

The list of all insured reasons for cancellation can be found in the insurance conditions on Product information. The most important reasons are:

  • unexpected serious illness, serious bodily injury caused by an accident, unexpected acute onset of an existing illness or consequence of an accident, fracture or loosening of implanted joints or adverse reaction of the insured person to a vaccination
  • unexpected serious illness, serious bodily injury caused by an accident, unexpected acute onset of an existing illness or consequence of an accident, fracture or loosening of implanted joints or death (including suicide) of family members or other close friend or relative, as a result of which the presence of the insured person is required. The close friend or relative must be named to the insurer in writing when the insurance is taken out; only one close friend or relative may be named per booking
  • significant material damage to the property of the insured person at one of his or her places of residence as a result of an Act of God (flood, storm, etc.), fire, burst water pipe or criminal act committed by a third party, as a result of which the presence of the insured person is necessary;
  • loss of employment through no fault of the insured person as a result of termination of employment by the employer;

Who is authorised to cancel?

If an insured event occurs (e.g. a person falling sick), the following insured co-travellers can also cancel:

  • family members of the insured person affected. Family member means a spouse (or registered partner or cohabiting partner), children (stepchildren, children-in-law, grandchildren, foster children, adopted children), parents (step parents, parents-in-law, grandparents, foster parents, adoptive parents), siblings, stepbrothers and sisters-in-law of the insured person; for a registered partner or cohabiting partner living in the same household, this also includes their children, parents and siblings.
  • a maximum of six additional persons per insured event.

Insurance policies with trip cancellation benefits must be taken out within 3 days of booking the trip at the latest. If the insurance is taken out after this date, trip cancellation insurance cover is only provided for events that occur from the 10th day after the insurance is taken out (excluding accident, death or Act of God). Please note the special provision for "Pregnancy" as the reason for cancellation, under Section 11, subsection 2.1.3.

For example: if you book your summer holiday in January and take out travel insurance on 1 March, the cover in respect of cancellation does not start until 11 March.
If you take out cover via the Internet site, your insurance policy will be immediately displayed and sent to you by email by way of confirmation.

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Tele-Traveldoc and Emergency App

  • Enter your policy number. In an emergency, it will be transmitted along with your current address via GPS tracking
  • The shortest connection to the emergency call center, works even without internet access
  • Tele-Traveldoc, a 24/7 connection to the Austrian doctor for quick medical advice when travelling
  • Simple and quick transmission of a claim
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