Luggage and documents
Baggage insurance included
The suitcase for the vacation is packed. In case something happens, your luggage is covered with Europäische Reiseversicherung. As standard, luggage is also insured with our travel insurance. The cancellation protection is an exception. Baggage also includes means of payment and documents. We will help you organize travel documents in case of loss and you will receive a cash advance in case of theft of means of payment.
Florian M., 64 years old, needed luggage benefits: "We visited our son in Namibia and bought an expensive necklace from a jeweler. During the following robbery, the bag with jewelry, money, mobile phone and documents was snatched from us. The shock was huge! Luckily, Europäische Reiseversicherung helped quickly with the transfer of 4,285 Euro." With a travel insurance such as CompleteCover, services such as loss of documents or cash advances after theft are also included. If you need a cash advance, you can call our emergency number +43 1 50 444 00. If you need help arranging replacement documents, we can also help on this number. If possible, obtain written confirmation from the local police in the event of theft, robbery or burglary.
Tele-Traveldoc and Emergency App
- Enter your policy number. In an emergency, it will be transmitted along with your current address via GPS tracking
- The shortest connection to the emergency call center, works even without internet access
- Tele-Traveldoc, a 24/7 connection to the Austrian doctor for quick medical advice when travelling
- Simple and quick transmission of a claim
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