Introduction of new brand
Europäische Reiseversicherung becomes Redion
Europäische Reiseversicherung - our story as part of Euro Assistance
For almost 120 years, we have been protecting travelers in Austria as European Travel Insurance, the local brand of Europ Assistance, an international leader in travel and insurance services. As part of this group, we have built a strong foundation based on expertise, reliability, and genuine care. Through long-standing partnerships and a global network of experts and service providers, we have secured millions of trips – helping people discover the world with peace of mind. Today, we continue our story – as Redion. Our name has changed, but our commitment remains the same: to provide reliable protection and enable unforgettable travel experiences, wherever life takes you.
What this rebranding means for you
The new Redion name is part of a global brand structure and does not affect your insurance.
Specifically, this means for you:
- Your contracts, coverage and contact points remain unchanged.
- Your administrative procedures will continue as usual.
- The adoption of a single global brand worldwide helps to strengthen a more natural connection between teams and regions.
- Specialist teams dedicated to each type of enquiry will handle your request and ensure that it is processed clearly and efficiently.
- You will gradually see our new visual identity.
- Behind it, a more aligned organization supports attentive follow-up and consistent service quality, so your plans move forward smoothly, wherever they take you.
Redion: A brand that evolves with your expectations
Clearer global continuity
One name accompanies you everywhere.
This clarity makes interactions simpler and strengthens the visibility of your processes.
Smoother journeys
A standardised structure promotes optimal coordination and the smooth sharing of information on a worldwide scale, making the processing of your cases even more consistent.
A more direct relationship
Our empowered and professional teams are here to assist you and handle your enquiry. They will provide you with solutions tailored to your situation.
More space to live your plans
You explore, build, travel, care. Redion operates steadily in the background, so you can stay focused on what matters most.
Frequently asked questions
The name change from Europäische Reiseversicherung to Redion reflects a global strategy aligned with customers who live, travel, and move across borders, and expect seamless, consistent and integrated care support worldwide. The new brand, Redion, unifies insurance, assistance, and related services under a single global identity worldwide, delivering a more integrated and cohesive customer experience.
There will be no operational changes. Customers will continue to receive the same services, now delivered through a more unified and flexible experience under a single global brand, Redion.
The same emergency numbers and contact points remain unchanged following the name change from Europäische Reiseversicherung to Redion. Nothing changes operationally, and customers can continue to access services exactly as before, worldwide.
You can contact your usual points of contact (customer service, broker, sales account).
Tele-Traveldoc and Emergency App
- Enter your policy number. In an emergency, it will be transmitted along with your current address via GPS tracking
- The shortest connection to the emergency call center, works even without internet access
- Tele-Traveldoc, a 24/7 connection to the Austrian doctor for quick medical advice when travelling
- Simple and quick transmission of a claim
Become part of our Newsletter Community!
Become part of our newsletter community with more than 60,000 experienced travelers who regularly read our travel tips and information! Find out everything about travel safety and travel preparation, regular travel tips from experts and important events around the world. Note: This service is available in German.