Baggage – damage or loss

12.05.2023

Have the claim confirmed in writing – e.g. B. in the case of theft, robbery or burglary by the police from the place of damage; in the event of damage during transport by the transport company (e.g. airline).
In the event of damage during the flight, keep the flight tickets including the baggage tag.

Technically necessary

These cookies are required for our website to function properly.

Name	Purpose	Lifetime	Type	Provider
CookieConsent	Saves your consent to using cookies.	1 year	HTML	https://www.europaeische.at
fe_typo_user	Typo3 / Duration of session: IF an agency number or other information that is to be saved, or when the computer saves session data. This is not saved the first time the "bare" domain is called up. What was entered in the calculator for calculating the premium is also saved in the session memory: •durationOfTrip •numberOfInsuredPersonAdult •numberOfInsuredPersonChild •typeOfTransport	session	HTTP	https://www.europaeische.at
MultiSession_xxxxxxxxxx	Secure2 Technical session cookie, connection: Secure, expires after one hour. Is required for technical session management. xxxxxxxxxx stands for a randomly generated number. A SessionId that is renewed with each call is saved.	1 hour	HTTP	https://www.europaeische.at
compressed_view_mode_xxxxxxx	Additional infos provided open or closed/ duration of session	session	HTTP	https://www.europaeische.at
incap_ses_xxxx_xxxxxxx	Used for session handling. The incap_ses cannot be disabled. HTTP requests are mapped to sessions using this cookie. (Re-opening the browser and accessing the same site is supposed to be considered a different visit).	session	HTTP	https://www.europaeische.at
visid_incap_xxxxxxx	The cookie on which we relate sessions to a specific visitor (visitor representing a specific browser on a specific computer)	1 year	HTTP	https://www.europaeische.at

With help of these cookies we strive to make our offer even more attractive for you. Using pseudonymised data from website users, user flow can be analyzed and assessed, giving us the opportunity to optimize website content and advertising.

Name	Purpose	Lifetime	Type	Provider
IDE	Contains a randomly generated user ID. Using this ID, Google can recognize the user across different websites across domains and display personalized advertising.	1 year	HTML	doubleclick.net
test_cookie	Is set as a test to check whether the browser allows cookies to be set. Does not contain any identification features.	15 minutes	HTML	doubleclick.net
_gcl_dc	This cookie is set when a user clicks on a Google ad on the website. It contains information about which ad was clicked so that successes such as orders or contact requests can be assigned to the ad.	90 days	HTML	Google
_fbp	Contains a randomly generated user ID and the time of your first visit. Using this ID, Facebook can recognize recurring users on the website and merge the data from previous visits.	90 days	HTML	Facebook
_fbc	This cookie is set when a user reaches the website by clicking on a Facebook ad. It contains information about which advertisement was clicked, so that successes such as orders or contact requests can be assigned to the advertisement.	90 days	HTML	Facebook

Statistics

All data sent to Google Analytics is redirected via a "filter server" within the EU. On this filter server, certain data such as your IP address and some browser characteristics are removed to protect your privacy before the remaining data is sent to Google Analytics.

Name	Purpose	Lifetime	Type	Provider
_gcl_au	Contains a randomly generated user ID.	90 days	HTML	Google
_gcl_aw	This cookie is set when a user clicks on a Google ad on the website. It contains information about which ad was clicked so that successes such as orders or contact requests can be assigned to the ad.	90 days	HTML	Google
_dc_gtm_UA-15275145-6	Certain data is only sent to Google Analytics a maximum of once per minute. The cookie has a lifespan of one minute. As long as it is set, certain data transfers are prevented.	1 minutes	HTML	Google
_gat_UA-15275145-6	Certain data is only sent to Google Analytics a maximum of once per minute. The cookie has a lifespan of one minute. As long as it is set, certain data transfers are prevented.	1 minutes	HTML	Google
_gac_UA-15275145-1	This cookie is set when a user clicks on a Google ad on the website. It contains information about which ad was clicked so that successes such as orders or contact requests can be assigned to the ad.	90 days	HTML	Google
_ga	Contains a randomly generated user ID. Using this ID, Google Analytics can recognize returning users on this website and merge the data from previous visits.	12 months	HTML	Google
_gid	Contains a randomly generated user ID. Using this ID, Google Analytics can recognize returning users on this website and merge the data from previous visits.	24 hours	HTML	Google

Emergency assistance

Hotel Cancellation Premium

Sports travel

Baggage – damage or loss