What is necessary in order to submit an insured event?

08.05.2023

The following documents are required for the processing of claims:

Insurance confirmation (policy)
Completely filled claim form (pdf, 126 kb) or Online Claim Report
Booking confirmation
Cancellation costs bill (incl. a certification from you that the premises could not be rented out or used)
Confirmation of the event covered by the insurance policy (e.g. mother/child pass, draft order, divorce suit, school leaving certificate, death certificate)
In the event of illness/accident:
- Detailed medical statement/accident report (Part C on the claims form)
  in case of trip curtailment: medical statement made out at the holiday destination
- Sick certificate from the public insurance company
- Confirmation of prescribed medications

Technically necessary

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Emergency assistance

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What is necessary in order to submit an insured event?