1. Call the emergency hotline
We are here for you 24 hours a day, in German and many other languages
2. Identify the caller and explain the situation
You tell us the policy number or company name, give the names of affected persons and describe the emergency.
3. Assistance is organised immediately
This is guaranteed by a professional emergency call centre with support from Austrian emergency doctors and specialists and a global assistance network.
4. Cost coverage
In emergencies, we make direct payments to the hospital or other service provider.