Introduction of new brand
FAQ Europäische Reiseversicherung becomes Redion
The new name Redion supports a unified global brand strategy that brings together insurance, assistance, and related services under a single identity. It reflects the company’s evolution and its strengthened international positioning. At the same time, local expertise and strengths are preserved, while being aligned under one global brand to enhance consistency and increase worldwide recognition.
This is a brand and legal name change from Europäische Reiseversicherung to Redion. Products, services, contracts and operations remain unchanged.
Between the announcement and the effective name change from Europäische Reiseversicherung to Redion, there will be a transition period. During this time, both brand names may coexist, and you may see either Europ Assistance or Redion in communications and official documents. We will communicate regularly throughout this period to keep you informed and ensure a smooth transition.
Importantly, nothing changes for you operationally: your policy number remains the same, and your existing contract stays fully valid and enforceable.
Email addresses and website domains will be progressively updated as part of the transition from Europäische Reiseversicherung to Redion. Existing email addresses and domains will continue to work and will be automatically redirected to the new ones to ensure a seamless experience.
Yes. Policy numbers remain unchanged throughout the transition from Europäische Reiseversicherung to Redion.
General questions to the namechange
The name change from Europäische Reiseversicherung to Redion reflects a global strategy aligned with customers who live, travel, and move across borders, and expect seamless, consistent and integrated care support worldwide. The new brand, Redion, unifies insurance, assistance, and related services under a single global identity worldwide, delivering a more integrated and cohesive customer experience.
There will be no operational changes. Customers will continue to receive the same services, now delivered through a more unified and flexible experience under a single global brand, Redion.
The same emergency numbers and contact points remain unchanged following the name change from Europäische Reiseversicherung to Redion. Nothing changes operationally, and customers can continue to access services exactly as before, worldwide.
You can contact your usual points of contact (customer service, broker, sales account).
Tele-Traveldoc and Emergency App
- Enter your policy number. In an emergency, it will be transmitted along with your current address via GPS tracking
- The shortest connection to the emergency call center, works even without internet access
- Tele-Traveldoc, a 24/7 connection to the Austrian doctor for quick medical advice when travelling
- Simple and quick transmission of a claim
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