Sustainability and our responsibility

For us, sustainability means acting responsibly – towards the environment, people and the economy.

Our Responsibility
Europäische Reiseversicherung AG continuously implements measures and initiatives to protect the environment.

  • Europäische Reiseversicherung AG compensates its CO2 emissions for heating, hot water, mobility and travel in cooperation with Climate Austria and thus supports the portfolio of international climate protection projects.
  • Europäische Reiseversicherung AG has been using exclusively green electricity since 2018.
  • All printed materials are certified (e.g. PEFC or EU Ecolabel)
  • The delivery of letters is carried out by Austrian Post in a CO2-neutral manner, through corresponding compensation projects
  • Avoidance of business trips by car or plane
  • Recycling of IT and telephone hardware
  • Reduction of printers or resource-saving basic settings of devices
  • Centrally controlled toner management

Europäische Reiseversicherung AG is the largest Austrian travel insurer and part of the Generali Group and, like all other companies in the Generali Group, is therefore one of the responsible companies that are aware of their role in society.

The Generali Group supports the transition to a more sustainable economy and society and has established clear principles to guide its decisions:

  • Limiting global warming and developing climate change adaptation strategies.
  • Reducing the consumption of natural resources and promoting the circular economy
  • Preventing environmental pollution as well as protecting and restoring biodiversity.

In particular, the following fields of action were identified, for which specific indicators and targets are to be achieved:

  • Integrating environmental and climate aspects into underwriting and investment strategies of insurances.
  • Strengthening public awareness of environmental and climate risks by promoting dialogue between stakeholders
  • Reducing the environmental impact of Generali Group's offices and the business travel of its employees
  • Transparency in terms of policy and reporting of results achieved.

The Generali Group Climate Change Strategy was adopted in 2018 and updated in 2022. It provides an overview of the decisions taken to promote a fair and socially just transition to a net-zero emissions economy.

Based on this Strategy, the Generali Group has defined measures on how to implement the strategy in the core business areas. These management solutions are regularly reviewed and updated to verify their relevance and ensure their effectiveness. The results achieved are disclosed.

This disclosure is integral to Generali Group's commitment to play an active leadership role within the insurance industry in addressing the challenges of climate change and promoting systemic responses for a just transition to a low-carbon society.

In this sense, the Generali Group participates in a number of climate-related working groups, such as:

  • UNEP FI PSI - TCFD Pilot Group
  • Net-Zero Asset Owner Alliance
  • Net-Zero Insurance Alliance
  • Climate Action 100+
  • Investor Leadership Network
  • CRO Forum
  • Geneva Association
  • EIOPA Pilot Exercise on Climate Change Adaptation in Non-Life Underwriting Pricing
  • CDP

As a founding member of the Net-Zero Insurance Alliance, the Generali Group underlines the importance of the insurance industry in climate protection. Together with seven of the world's leading insurers and reinsurers, the Generali Group wants to contribute to accelerating the transition to a global net-zero emissions economy. To this end, the net emissions of its insurance and reinsurance portfolios are to be reduced to zero by 2050. Over the period 2021 to 2025, the Generali Group is making EUR 8.5 to 9.5 billion of green and sustainable investments and driving the gradual decarbonisation of its direct investment portfolio. This underpins the Generali Group's strong commitment to climate protection.

To meet its environmental and climate commitments, the Generali Group developed an environmental management system based on the ISO:14001 standard already in 2009. Its goal is to improve environmental performance. The focus is on the consumption of energy, paper and water as well as the reduction of greenhouse gas emissions and waste. Europäische Reiseversicherung AG provides the corresponding key figures and is thus significantly involved in the environmental management system. Improvement steps are developed and implemented based on the collected key figures.

The Generali Group's commitment to sustainability is underlined by its participation in leading sustainability indices. These include, among others:

  • Dow Jones Sustainability World Index
  • Dow Jones Sustainability Europe Index
  • FTSE4Good Developed Index
  • FTSE4Good Europe Index
  • Euronext Vigeo Europe 120
  • Euronext Vigeo Eurozone 120
  • EURO STOXX ESG Leaders 50
  • ESI (Ethibel Sustainability Index) Excellence Global Index
  • ESI Excellence Europe Index
  • ECPI Global Ethical Equity
  • ECPI Euro Ethical Equity
  • EXPI EMU Ethical Equity

Tele-Traveldoc and Emergency App

  • Enter your policy number. In an emergency, it will be transmitted along with your current address via GPS tracking
  • The shortest connection to the emergency call center, works even without internet access
  • Tele-Traveldoc, a 24/7 connection to the Austrian doctor for quick medical advice when travelling
  • Simple and quick transmission of a claim
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