If you are unable to commence your journey, please cancel as soon as possible at the place where you made your booking (e.g. travel agency) and at the same time inform the Europäische Reiseversicherung Claims-Management by claiming online, letter or e-mail. If you are not sure at the moment whether you will be well again at the start of your trip, use the CancellationCheck” service.
Please enclose the following documents for your claim to be checked:
As each claim is individually different please be advised that further documents/originals may be required as needed.
Alternatively you could send us the respective claim form (pdf) via e-mail or by post.
If you reqiure assistance in the organisation of your return journey, please call as soon as possible using our emergency number.
Emergency phone 24 hours a day: +43 1 50 444 00
To insure claim processing, please supply the following documents:
As each claim is individually different please be advised that further documents may be required as needed.
Alternatively you could send us the respective claim form (pdf) via e-mail or by post.
Please obtain written evidence for your claim – e. g. the local police report for theft, robbery or burglary or from the transport company (e. g. the airline) in the event of damage during transport. In the event of damage occurring during the flight, please keep your flight tickets including Baggage Tag.
Please enclose the following documents for your claim to be checked:
* the information to be provided in respect of air travel applies correspondingly for journeys by ship, coach and rail.
As each claim is individually different please be advised that further documents may be required as needed.
Alternatively you could send us the respective claim form (pdf) via e-mail or by post.
Obtain confirmation of the delay from the transport company (e. g. airline) and keep your receipts for the replacement purchases.
Please enclose the following documents for your claim to be checked:
* the information to be provided in respect of air travel applies correspondingly for journeys by ship, coach and rail.
As each claim is individually different please be advised that further documents may be required as needed.
Alternatively you could send us the respective claim form (pdf) via e-mail or by post.
If you need an advance payment, please contact us on
Emergency phone 24 hours a day: +43 1 50 444 00
If you require assistance in the organisation of replacement documents, please contact us on
Emergency phone 24 hours a day: +43 1 50 444 00
Obtain confirmation of the cause of the missed departure/flight or the delayed journey home. Keep the bills for the costs arising in respect of travel accommodation and meals.
Please enclose the following documents for your claim to be checked:
As each claim is individually different please be advised that further documents may be required as needed.
Obtain confirmation of the cause – e.g. official confirmation of road closure. Keep the bills for the costs arising for overnight accommodation and meals.
Please enclose the following documents for your claim to be checked:
We kindly ask you to send us respective documents either via e-mail or by post. As each claim is individually different please be advised that further documents may be required as needed.
Please ask for a protocol about your rescue by the rescue company. Retain invoices about costs and the protocol of the rescue.
Please enclose the following documents for your claim to be checked:
As each claim is individually different please be advised that further documents may be required as needed.
Alternatively you could send us the respective claim form (pdf) via e-mail or by post.
We will reimburse you for the costs, less the social insurance portion. To that end, please send doctors’ and hospital bills to your social insurance organisation as soon as possible. After the processing of any claims has been completed there, send the documents on to Claims-Management of Europäische Reiseversicherung.
Please enclose the following documents for your claim to be checked:
As each claim is individually different please be advised that further documents may be required as needed.
Alternatively you could send us the respective claim form (pdf) via e-mail or by post.
Please call as soon as possible our emergency number. We will be happy to advise you and organize the handling with the hospital and your transport home in an emergency.
Emergency phone 24 hours a day: +43 1 50 444 00
Do not give any acknowledgement of fault to the injured party, either in the form of written or verbal commitments or payments, and inform our Claims-Management as soon as possible.
Please enclose the following documents for your claim to be checked:
We kindly ask you to send us respective documents either via e-mail or by post. As each claim is individually different please be advised that further documents may be required as needed.
please fill in your policy data, it will be transferred together with your GPS-located address in case of emergency
The shortest connection to our emergency center, works even offline without internet access
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Simple and quick claims notification