Service
Service
If you are unable to commence your journey, please cancel immediately at the place where you made your booking (e.g. travel agency) and at the same time inform the Europäische Service Center (by fax, letter, e-mail or online notification of loss). If you are not sure at the moment whether you will be well again at the start of your trip, use the “StornoCheck” service.
To insure claim processing, please supply the following documents:
For credit card holders the proof of insurance is the proof of credit card usage for the duration of 3 months before insured event occurred (= copy of monthly statement).
As each claim is individually different please be advised that further documents may be required as needed.
Alternatively you could send us the respective claim form (pdf) via e-mail, fax or by post.
In the event of sickness/accident please have a detailed medical certificate/accident report made out at the place where you have been staying.
If you reqiure assistance in the organisation of your return journey, please call immediately using the emergency number.
Emergency phone 24 hours a day: +43 1 50 444 00
To insure claim processing, please supply the following documents:
For credit card holders the proof of insurance is the proof of credit card usage for the duration of 3 months before insured event occurred (= copy of monthly statement).
As each claim is individually different please be advised that further documents may be required as needed.
Alternatively you could send us the respective claim form (pdf) via e-mail, fax or by post.
It is essential that you obtain written confirmation of the event of damage on site
– for example from the police in the event of theft, or from the transport company (e.g. the airline) in the event of damage during transport. In the event of damage occurring during the flight, please keep your flight tickets including Bag Tag.
To insure claim processing, please supply the following documents:
* the information to be provided in respect of air travel applies correspondingly for journeys by ship, coach and rail.
For credit card holders the proof of insurance is the proof of credit card usage for the duration of 3 months before insured event occurred (= copy of monthly statement).
As each claim is individually different please be advised that further documents may be required as needed.
Alternatively you could send us the respective claim form (pdf) via e-mail, fax or by post.
It is essential that you obtain confirmation of the delay from the transport company (e.g. airline) and keep the receipts for the replacement purchases.
To insure claim processing, please supply the following documents:
* the information to be provided in respect of air travel applies correspondingly for journeys by ship, coach and rail.
For credit card holders the proof of insurance is the proof of credit card usage for the duration of 3 months before insured event occurred (= copy of monthly statement).
As each claim is individually different please be advised that further documents may be required as needed.
Alternatively you could send us the respective claim form (pdf) via e-mail, fax or by post.
Obtain confirmation of the cause of the missed departure/flight or the delayed journey home. Keep the bills for the costs arising in respect of travel accommodation and meals.
To insure claim processing, please supply the following documents:
For credit card holders the proof of insurance is the proof of credit card usage for the duration of 3 months before insured event occurred (= copy of monthly statement).
As each claim is individually different please be advised that further documents may be required as needed.
Obtain confirmation of the cause – e.g. official confirmation of road closure. Keep the bills for the costs arising for overnight accommodation and meals.
To insure claim processing, please supply the following documents:
As each claim is individually different please be advised that further documents may be required as needed.
Please ask for a protocol about your rescue by the rescue company. Retain invoices about costs and the protocol of the rescue.
To insure claim processing, please supply the following documents:
For credit card holders the proof of insurance is the proof of credit card usage for the duration of 3 months before insured event occurred (= copy of monthly statement).
As each claim is individually different please be advised that further documents may be required as needed.
Alternatively you could send us the respective claim form (pdf) via e-mail, fax or by post.
We will reimburse you for the costs, less the social insurance portion. To that end, please send doctors’ and hospital bills to the social insurance organisation as quickly as possible. After the processing of any claims has been completed there, send the documents on to Europäische.
To insure claim processing, please supply the following documents:
For credit card holders the proof of insurance is the proof of credit card usage for the duration of 3 months before insured event occurred (= copy of monthly statement).
As each claim is individually different please be advised that further documents may be required as needed.
Alternatively you could send us the respective claim form (pdf) via e-mail, fax or by post.
Do not give any acknowledgement of fault to the injured party, either in the form of written or verbal commitments or payments, and inform the Europäische Service Center immediately.
To insure claim processing, please supply the following documents:
For credit card holders the proof of insurance is the proof of credit card usage for the duration of 3 months before insured event occurred (= copy of monthly statement).
As each claim is individually different please be advised that further documents may be required as needed.
please fill in your policy data, it will be transferred together with your GPS-located address in case of emergency
The shortest connection to our emergency center, works even offline without internet access
Reisedoc, 24/7 connection to Austrian medical advice abroad
Simple and quick claims notification