If you are unable to commence your journey, please cancel immediately at the place where you made your booking (e.g. travel agency) and at the same time inform the Eurpäische Service Center (by fax, letter, e-mail or online notification of loss). If you are not sure at the moment whether you will be well again at the start of your trip, use the “StornoCheck” service.
Please give the following information with the notication of loss:
your first name and surname, your address, your intended date of travel, the date of cancellation and the reason for cancelling, your booking confirmation and your proof of insurance.
In the event of sickness/accident please have a detailed medical certificate or accident report made out, using the claim form. Enclose the sickness notification sent to your social insurance company and the confirmation concerning medicines prescribed.
To insure quick claim processing, please supply the following documents:
For credit card holders the proof of insurance is the proof of credit card usage for the duration of 3 months before insured event occurred (= copy of monthly statement).
As each claim is individually different please be advised that further documents may be required as needed.
Alternatively you could send us the respective claim form (pdf) via e-mail, fax or by post.
In the event of sickness/accident please have a detailed medical certificate/accident report made out at the place where you have been staying.
If you reqiure assistance in the organisation of your return journey, please call immediately using the emergency number.
Emergency phone 24 hours a day: +43 1 50 444 00
To insure quick claim processing, please supply the following documents:
For credit card holders the proof of insurance is the proof of credit card usage for the duration of 3 months before insured event occurred (= copy of monthly statement).
As each claim is individually different please be advised that further documents may be required as needed.
Alternatively you could send us the respective claim form (pdf) via e-mail, fax or by post.
It is essential that you obtain written confirmation of the event of damage on site
– for example from the police in the event of theft, or from the transport company (e.g. the airline) in the event of damage during transport. In the event of damage occurring during the flight, please keep your flight tickets including Bag Tag.
To insure quick claim processing, please supply the following documents:
* the information to be provided in respect of air travel applies correspondingly for journeys by ship, coach and rail.
For credit card holders the proof of insurance is the proof of credit card usage for the duration of 3 months before insured event occurred (= copy of monthly statement).
As each claim is individually different please be advised that further documents may be required as needed.
Alternatively you could send us the respective claim form (pdf) via e-mail, fax or by post.
It is essential that you obtain confirmation of the delay from the transport company (e.g. airline) and keep the receipts for the replacement purchases.
To insure quick claim processing, please supply the following documents:
* the information to be provided in respect of air travel applies correspondingly for journeys by ship, coach and rail.
For credit card holders the proof of insurance is the proof of credit card usage for the duration of 3 months before insured event occurred (= copy of monthly statement).
As each claim is individually different please be advised that further documents may be required as needed.
Alternatively you could send us the respective claim form (pdf) via e-mail, fax or by post.
If you need an advance payment, please call immediately using the emergency number.
Emergency phone 24 hours a day: +43 1 50 444 00
If you require assistance in the organisation of replacement documents, please call immediately using the emergency number.
Emergency phone 24 hours a day: +43 1 50 444 00
Obtain confirmation of the cause of the missed departure/flight or the delay. Retain the invoices for the costs incurred (e.g. accommodation).
To insure quick claim processing, please supply the following documents:
As each claim is individually different please be advised that further documents may be required as needed.
Obtain confirmation of the cause – e.g. official confirmation of road closure. Keep the bills for the costs arising for overnight accommodation and meals.
To insure quick claim processing, please supply the following documents:
Please ask for a protocol about your rescue by the rescue company. Retain invoices about costs and the protocol of the rescue.
To insure quick claim processing, please supply the following documents:
For credit card holders the proof of insurance is the proof of credit card usage for the duration of 3 months before insured event occurred (= copy of monthly statement).
As each claim is individually different please be advised that further documents may be required as needed.
We will reimburse you for the costs, less the social insurance portion. To that end, please send doctors’ and hospital bills to the social insurance organisation as quickly as possible. After the processing of any claims has been completed there, send the documents on to Europäische.
To insure quick claim processing, please supply the following documents:
For credit card holders the proof of insurance is the proof of credit card usage for the duration of 3 months before insured event occurred (= copy of monthly statement).
As each claim is individually different please be advised that further documents may be required as needed.
Alternatively you could send us the respective claim form (pdf) via e-mail, fax or by post.
Please call immediately using the emergency number. We will be happy to advise you and organise your transport home in an emergency.
Emergency phone 24 hours a day: +43 1 50 444 00
Do not give any acknowledgement of fault to the injured party, either in the form of written or verbal commitments or payments, and inform the Europäische Service Center immediately.
To insure quick claim processing, please supply the following documents:
For credit card holders the proof of insurance is the proof of credit card usage for the duration of 3 months before insured event occurred (= copy of monthly statement).
Please call immediately using the emergency number for the benefits "Assistance in the event of arrest or threatened arrest abroad", "Holiday search message", etc.
Emergency phone 24 hours a day: +43 1 50 444 00
All journeys and holidays on record - even offline without data roaming when abroad!
Direct call to operations centre with automatically generated emergency text message with GPS data.
Creditcard and mobile phone lock instructions, travel warning, checklists and more.
Business travellers - travel expenses via app, documents always available