Travel tips
Baggage lost?
Damage or Loss
Be sure to obtain a written confirmation of the damage incident on site – e.g., in case of theft from the police; in case of damage during transport from the transport company (e.g., airline). If damage occurs during a flight, keep the flight tickets including the baggage tag (Bag Identification Tag).
To ensure quick processing of your claim, please send us the following documents:
- Proof of insurance
- Online damage report or fully completed damage form
- Travel documents (e.g., booking confirmation)
- Original purchase receipts of the items
- In case of theft: original police report
- In case of damage: photo of the damage or cost estimate for the repair, or if repair is not possible or uneconomical, a corresponding confirmation
In case of damage/loss during air travel:
– Original flight ticket (boarding pass) including baggage tag (Bag Tag)
– Original confirmation of the damage report from the airline
– In case of loss, additionally the original confirmation of unsuccessful investigations (approx. 4 weeks after reporting to the airline)
* The information regarding air travel applies accordingly to ship, bus, and train travel.
For credit card holders, proof of card usage within 3 months prior to the incident (i.e., copy of the monthly statement) serves as proof of insurance.
Baggage Delay at Destination
Be sure to obtain confirmation of the delay from the transport company (e.g., airline) and keep the receipts for any replacement purchases.
To ensure quick processing of your claim, please send us the following documents:
- Proof of insurance
- Online damage report or fully completed damage form
- Travel documents (e.g., booking confirmation)
- Original flight ticket (boarding pass) including baggage tag (Bag Tag)*
- Original confirmation of the damage report from the airline*
- Original receipts for replacement purchases
* The information regarding air travel applies accordingly to ship, bus, and train travel.
For credit card holders, proof of card usage within 3 months prior to the incident (i.e., copy of the monthly statement) serves as proof of insurance.
You can report your damage online here.
Tele-Traveldoc and Emergency App
- Enter your policy number. In an emergency, it will be transmitted along with your current address via GPS tracking
- The shortest connection to the emergency call center, works even without internet access
- Tele-Traveldoc, a 24/7 connection to the Austrian doctor for quick medical advice when travelling
- Simple and quick transmission of a claim
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