Travelservices

Good to know

Travel the world. It's more fantastic than any dream.

Getting to know new places, other cultures, meeting up with personal and business friends all over the world – Travelling really belongs to our lifestyle and is indeed one of the most exiting and beautiful things in life. In times of a pandemic, like Covid-19, travelling safe and secure is the most important thing. We at Europäische Reiseversicherung are aware of that and provide many services for our customers and users in order to accompany you on your forthcoming travels as best as possible.

A visa form, a magnifying glass, various flags, and a pen are prepared.

Travel insurance confirmation for visa requirements

Some countries demand a confirmation that you hold a valid medical travel insurance in order to permit visa. We have quite a hassle-free service for you for that purpose.

more on confirmation

Woman under a wool blanket with a cup of tea on the phone

CancellationCheck

If you don't feel well and are not sure, if you will be fit to travel, we offer a councelling with our medical providers called CancellationCheck. They advise and the risk of higher cancellations costs nearer to travel commencing date are with us.

to cancellation check

A woman is holding a mobile phone in her hand, displaying the contact details of a doctor.

Telemedicine consutlation abroad

No more language barriers – we offer medical consultations for travelers at Austrian standards. Our team of doctors is available 24/7, 365 days a year. Find out here how to reach the travel doctor worldwide and how they can help you.

Tele-Traveldoc

What should be done if you need to claim?

One in forty of our insured customers reports a claim to us. Before, during, or after their trip. It's simply important to be well protected.

Please report your claim to us as soon as possible. Our online claims form is the quickest and easiest way to process your claim. We're here to help you manage and avoid travel risks.

File a claim

Tele-Traveldoc and Emergency App

Enter your policy number. In an emergency, it will be transmitted along with your current address via GPS tracking
The shortest connection to the emergency call center, works even without internet access
Tele-Traveldoc, a 24/7 connection to the Austrian doctor for quick medical advice when travelling
Simple and quick transmission of a claim

Get the App

Become part of our Newsletter Community!

Become part of our newsletter community with more than 60,000 experienced travelers who regularly read our travel tips and information! Find out everything about travel safety and travel preparation, regular travel tips from experts and important events around the world. Note: This service is available in German.

Name	Purpose	Lifetime	Type	Provider
CookieConsent	Saves your consent to using cookies.	1 year	HTML	https://www.europaeische.at
fe_typo_user	Typo3 / Duration of session: IF an agency number or other information that is to be saved, or when the computer saves session data. This is not saved the first time the "bare" domain is called up. What was entered in the calculator for calculating the premium is also saved in the session memory: •durationOfTrip •numberOfInsuredPersonAdult •numberOfInsuredPersonChild •typeOfTransport	session	HTTP	https://www.europaeische.at
MultiSession_xxxxxxxxxx	Secure2 Technical session cookie, connection: Secure, expires after one hour. Is required for technical session management. xxxxxxxxxx stands for a randomly generated number. A SessionId that is renewed with each call is saved.	1 hour	HTTP	https://www.europaeische.at
compressed_view_mode_xxxxxxx	Additional infos provided open or closed/ duration of session	session	HTTP	https://www.europaeische.at
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visid_incap_xxxxxxx	The cookie on which we relate sessions to a specific visitor (visitor representing a specific browser on a specific computer)	1 year	HTTP	https://www.europaeische.at

Name	Purpose	Lifetime	Type	Provider
IDE	Contains a randomly generated user ID. Using this ID, Google can recognize the user across different websites across domains and display personalized advertising.	1 year	HTML	doubleclick.net
test_cookie	Is set as a test to check whether the browser allows cookies to be set. Does not contain any identification features.	15 minutes	HTML	doubleclick.net
_gcl_dc	This cookie is set when a user clicks on a Google ad on the website. It contains information about which ad was clicked so that successes such as orders or contact requests can be assigned to the ad.	90 days	HTML	Google
_fbp	Contains a randomly generated user ID and the time of your first visit. Using this ID, Facebook can recognize recurring users on the website and merge the data from previous visits.	90 days	HTML	Facebook
_fbc	This cookie is set when a user reaches the website by clicking on a Facebook ad. It contains information about which advertisement was clicked, so that successes such as orders or contact requests can be assigned to the advertisement.	90 days	HTML	Facebook

Name	Purpose	Lifetime	Type	Provider
_gcl_au	Contains a randomly generated user ID.	90 days	HTML	Google
_gcl_aw	This cookie is set when a user clicks on a Google ad on the website. It contains information about which ad was clicked so that successes such as orders or contact requests can be assigned to the ad.	90 days	HTML	Google
_dc_gtm_UA-15275145-6	Certain data is only sent to Google Analytics a maximum of once per minute. The cookie has a lifespan of one minute. As long as it is set, certain data transfers are prevented.	1 minutes	HTML	Google
_gat_UA-15275145-6	Certain data is only sent to Google Analytics a maximum of once per minute. The cookie has a lifespan of one minute. As long as it is set, certain data transfers are prevented.	1 minutes	HTML	Google
_gac_UA-15275145-1	This cookie is set when a user clicks on a Google ad on the website. It contains information about which ad was clicked so that successes such as orders or contact requests can be assigned to the ad.	90 days	HTML	Google
_ga	Contains a randomly generated user ID. Using this ID, Google Analytics can recognize returning users on this website and merge the data from previous visits.	12 months	HTML	Google
_gid	Contains a randomly generated user ID. Using this ID, Google Analytics can recognize returning users on this website and merge the data from previous visits.	24 hours	HTML	Google

Emergency assistance

Hotel Cancellation Premium

Sports travel